Buying an Urbet electric motorcycle or scooter is very easy. We have our own stores in Malaga, Marbella, and Madrid, as well as more than 22 points of sale throughout Spain.
If you prefer to make your purchase online, you will have the advice of our commercial team at all times. Don’t hesitate to contact us through the chat on WhatsApp or by phone for immediate attention.
Through our number +34 910 38 07 03, we will personally guide you through the purchasing process.
At the address email@example.com, our team led by Óscar Cortijo will attend to you as soon as possible to help you with your purchase and answer all your questions.
THROUGH THIS WEBSITE
You can add the products to your shopping cart by clicking on the “add” button. You will need to create a personal account where you will provide us with billing and shipping information, and then you can decide on the shipping and payment method.
IBAN: ES40 2100 3529 5822 0001 7342
BIC: CAIX ES BB XXX
Make a bank transfer to our account and send us a copy of the receipt to the email VENTAS@URBET.ES, specifying your name and surname as well as the order number.
Once the purchase is confirmed, you will be automatically redirected to a secure HTTPS server, where you can proceed to payment through a gateway. You will need the card number, expiration date, and security code located on the back of your card.
Pay for your order with your PayPal account. The shipping address in your PayPal account must be the same as the shipping address for the order. This payment method has a commission from PayPal that will be borne by the customer.
Company name: SMART ELECTRIC TRANSPORT SL
Tax ID: B93585008
Mercantile Registry: 1st registration on page MA-142635, sheet 212 of volume 5680 of the archive, book number 4587 of the General Section of Companies, dated December 14, 2017.
URBET takes great care with its after-sales service to customers, addressing any doubts about the product upon receipt as well as any technical problems that may arise from daily use. Our headquarters are located in Marbella, where we not only store all the necessary spare parts, but also manage all customer issues with Ángel Domínguez at the helm, guiding them to a solution. To ensure effective warranty and technical support at the national level, our various distributors offer our customers technical service connected to our headquarters to resolve any inconvenience.
The website automatically calculates shipping costs based on various factors such as weight, volume, shipping area, offers associated with shipping costs, etc. Therefore, the company reserves the right to recalculate the shipping cost, notifying the customer of the new amount. If the customer does not accept the new amount, the order will be canceled and the full amount paid will be refunded.
ALL ORDERS WILL BE 100% INSURED FOR THEIR VALUE.
All shipments to mainland Spain and the Balearic Islands are made with Transmotos when shipped assembled or with a pallet company when shipped unassembled. We deliver packages anywhere in the peninsula (with destination and origin in Portugal, delivery is 2-4 days) the day after shipment. Shipments to the Canary Islands, Ceuta, and Melilla usually take between 3 and 6 days.
In Europe, URBET sends its products to the following countries (in addition to Portugal): Austria, Denmark, Belgium, Bulgaria, France, Slovakia (Slovak Republic), Slovenia, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Poland, Germany, Ireland, Netherlands, Sweden, United Kingdom. For these shipments, we work with several top companies such as Seur, UPS, Fedex or DHL. Deliveries are made within 2-10 days depending on the destination country.
These delivery times will be met as long as URBET has stock of the selected unit in its warehouses. For shipments to the rest of the world, please contact us and we will provide a quote. We do not want anyone to be without their URBET products.
URBET’S RESPONSIBILITIES AND BUYER’S RIGHTS
DURATION OF WARRANTY AND EXERCISE OF BUYER’S RIGHTS
It occurs when the customer wishes to return any product without any incidence, either due to regret, change of mind, or because the product, although it corresponds exactly with the description and photo on our website, is not to the buyer’s liking. They can return it without any further questions. The deadline to communicate this return is 14 calendar days from the receipt by the customer. In case of a holiday, it is necessary to leave a record of the intention of the commercial return by email to firstname.lastname@example.org.
To do so, the customer must send an email to email@example.com.
ONCE WE HAVE RECEIVED IT, WE WILL PROCEED TO PROCESS THE RETURN
The usual procedure will be as follows:
We will contact you to communicate the acceptance of the return and the delivery address, which you must clearly indicate on the packaging. You must return the product to us within 10 days from the date on which the acceptance of the return was communicated to you. Our company is responsible for delivering the product in perfect conditions. In case of a return, the customer must also send us the product in the same conditions, taking care to pack it perfectly and/or hiring transport insurance if deemed necessary.
The products must arrive at our warehouses IN THE SAME CONDITION IN WHICH THEY WERE SENT, that is, they must not have any type of use (no dents, scratches, etc.), be fit for sale, including all accessories, manuals, transport packaging, metal protective structures, etc. If accessories are missing, they could be deducted from the refund amount for replacement, they must come with all their components. If the product is not returned in conditions suitable for sale, the cost of restoring the product to its original state may be charged.
URBET will proceed to refund the money within a maximum period of 14 days, once we have received the product and verified that it is in perfect conditions.
Throughout the entire process, we will keep you informed via email.
RETURN DUE TO DEFECTIVE DELIVERY
It occurs when the delivered product does not match the one specified in the order, or has been dented and externally damaged during shipping, or if the product is found to not work correctly within 48 hours of receiving it.
If this happens, you must notify URBET immediately, and within a period of less than 48 hours from the receipt of the product, by sending an email to firstname.lastname@example.org. If you received damaged packaging, it is very important that you indicate it in the carrier’s delivery note at the time of receipt.
The usual procedure will be as follows:
We will contact you via email, indicating your return number, which you must clearly indicate on the packaging. Subsequently, we will send a carrier to your home to collect the product, and we will proceed to send you the correct product. Throughout the entire process, we will keep you informed via email.
In this type of return, all collection and re-delivery expenses will be borne by URBET.
WARRANTY FOR DAMAGE
THIS SECTION APPLIES TO ALL PRODUCTS WITH DEFECTS OR DAMAGE AFTER 48 HOURS OF RECEIPT. IT OCCURS WHEN THE PRODUCT DOES NOT WORK CORRECTLY OR HAS STOPPED WORKING DUE TO A TECHNICAL PROBLEM WITHIN THE TIMEFRAME ESTABLISHED BY THE WARRANTY LAW: 3 YEARS WARRANTY FOR THE END CUSTOMER AND 1 YEAR WARRANTY FOR DISTRIBUTORS.
URBET OFFERS 3 YEARS WARRANTY TO THE END USER ON BATTERIES FOR ALL PRODUCTS AS WELL.
To process a warranty claim, it is essential to attach a copy of the invoice.
The products are not covered by warranty for the following reasons:
To do so, you must send an email to email@example.com with the following information:
In this type of return, the customer must send us the product to our SAT for repair by any means (postal service, transport companies, or in person at our warehouses), and URBET will send the product back to the customer from our warehouses at our cost and insured. For bulky products, our company will try to detect the problem through our SAT and the customer and send the piece or solution to the customer’s address to avoid unnecessary transportation.
STORAGE TIME FOR MATERIAL
Once the return has been processed by our SAT, whose resolution means the customer’s payment for its withdrawal, they will have 1 MONTH OF FREE STORAGE in our facilities. IF THE DEADLINE IS EXCEEDED, the cost of storage and custody for RMA will be 1.50€/DAY after the deadline.
THE MAXIMUM STORAGE PERIOD from the resolution of their return will be 6 MONTHS. After this period without receiving notification from the customer, the MATERIAL WILL BE RECYCLED, thus losing the right to any subsequent claim.