HOW TO BUY YOUR ELECTRIC MOTORCYCLE AT URBET

PAYMENT METHODS

BANK TRANSFER
IBAN: ES40 2100 3529 5822 0001 7342
BIC: CAIX ES BB XXX
Make a bank transfer to our account and send us a copy of the receipt to the email VENTAS@URBET.ES, specifying your name and surname as well as the order number.

CREDIT CARD
Once the purchase is confirmed, you will be automatically redirected to a secure HTTPS server, where you can proceed to payment through a gateway. You will need the card number, expiration date, and security code located on the back of your card.

PAYPAL
Pay for your order with your PayPal account. The shipping address in your PayPal account must be the same as the shipping address for the order. This payment method has a commission from PayPal that will be borne by the customer.

SALES CONDITIONS

Company name: SMART ELECTRIC TRANSPORT SL
Tax ID: B93585008
Mercantile Registry: 1st registration on page MA-142635, sheet 212 of volume 5680 of the archive, book number 4587 of the General Section of Companies, dated December 14, 2017.

TECHNICAL SERVICE

URBET takes great care with its after-sales service to customers, addressing any doubts about the product upon receipt as well as any technical problems that may arise from daily use. Our headquarters are located in Marbella, where we not only store all the necessary spare parts, but also manage all customer issues with Ángel Domínguez at the helm, guiding them to a solution. To ensure effective warranty and technical support at the national level, our various distributors offer our customers technical service connected to our headquarters to resolve any inconvenience.

DELIVERY TIME

The website automatically calculates shipping costs based on various factors such as weight, volume, shipping area, offers associated with shipping costs, etc. Therefore, the company reserves the right to recalculate the shipping cost, notifying the customer of the new amount. If the customer does not accept the new amount, the order will be canceled and the full amount paid will be refunded.

ALL ORDERS WILL BE 100% INSURED FOR THEIR VALUE.

All shipments to mainland Spain and the Balearic Islands are made with Transmotos when shipped assembled or with a pallet company when shipped unassembled. We deliver packages anywhere in the peninsula (with destination and origin in Portugal, delivery is 2-4 days) the day after shipment. Shipments to the Canary Islands, Ceuta, and Melilla usually take between 3 and 6 days.

In Europe, URBET sends its products to the following countries (in addition to Portugal): Austria, Denmark, Belgium, Bulgaria, France, Slovakia (Slovak Republic), Slovenia, Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Poland, Germany, Ireland, Netherlands, Sweden, United Kingdom. For these shipments, we work with several top companies such as Seur, UPS, Fedex or DHL. Deliveries are made within 2-10 days depending on the destination country.

These delivery times will be met as long as URBET has stock of the selected unit in its warehouses. For shipments to the rest of the world, please contact us and we will provide a quote. We do not want anyone to be without their URBET products.

WARRANTY

• The Vehicle has a warranty for repair or replacement of the vehicle or its parts if there are defects or non-compliance with what was advertised by URBET, which lasts for two years from the delivery or availability of the Vehicle, or until it reaches 15,000 kilometers, whichever occurs first.
• The warranty conditions are included as Annex III (the “Vehicle Warranty Conditions”) which are set out below, and the content, in particular, limitations and exceptions are expressly accepted by the Buyer.
• The warranty provided in the previous sections of this clause will not apply to you if, in accordance with the applicable mandatory legislation of the European, state and autonomous legislation of your residence, you do not have the status of a user or consumer, unless other mandatory legislation requires it. In this case, the regime of liability for hidden defects in the Vehicle provided in articles 1484 and following of the Civil Code will apply.
• During the Warranty Period, URBET will be responsible for any lack of conformity between the signed Contract and the delivered Vehicle, all in accordance with the terms and conditions stipulated in the legislation in force in the country where the Vehicle is marketed (the “Warranty”).

WARRANTY INSTRUCTIONS

• These Warranty Conditions are an integral part of the General Conditions. Therefore, keep them and, in case of change of ownership, please transfer them.
• Provided that maintenance, mechanical intervention, repair, and inspection of the Vehicle are carried out within the Warranty Period (as defined below), it is essential to provide the maintenance book, provided by URBET for this purpose, correctly completed to the dealer or authorized service technician by URBET (the “Service Technician”).
• Your dealer will provide you with information regarding the Vehicle and its warranty at the time of purchase and, subsequently, you can consult him/her about any doubts regarding the information.

URBET’S RESPONSIBILITIES AND BUYER’S RIGHTS

• During the Warranty Period, URBET’s obligations will be as follows:
• Repair or replacement of the defective part or Vehicle (in the event that the part cannot be repaired or replaced), at the Buyer’s choice, under the conditions and with the exceptions indicated by the legislation in force, and in particular those indicated in section 5 of this Annex III. The procedure will be completely free for the Buyer.
• Price reduction or contract resolution, at the Buyer’s choice, when replacement or repair cannot be demanded. Resolution will not be possible when the lack of conformity is of little importance and the price reduction, if any, must be proportional to the difference between the value of the Vehicle at the time of delivery and its correct value.

DURATION OF WARRANTY AND EXERCISE OF BUYER’S RIGHTS

• The duration of the warranty is two years from the delivery or availability of the vehicle, or until the vehicle reaches 15,000 kilometers, whichever occurs first (“Warranty Period”).

WARRANTY EXCLUSIONS

• 5.1. The circumstances excluded from this Warranty are those stipulated in current regulations at the time of non-compliance.
• 5.2. These include, among others:
  • When the vehicle is suitable for the ordinary use for which it is intended.
  • When the vehicle has the quality and performance usual in the vehicle, by nature or as stated by URBET.
  • When the lack of conformity is based on a fact that the Buyer could not reasonably ignore.
  • When the lack of conformity is due to materials supplied by the Buyer.
  • Defects caused by lack of periodic maintenance or failure to perform the first inspection/revision within the indicated period.
  • Defects caused by repairs, adjustments, maintenance or any other operation outside URBET’s specifications, such as the installation of parts not approved by the manufacturer.
  • In case of resale contrary to the terms of the Contract.
  • Defects arising from abnormal driving, participation in any type of competition, or use on poorly maintained roads or hostile areas. Also, any misuse, such as not charging the battery once a month.
  • Use outside the parameters marked in the User Manual or any use contrary to its content.
  • Damage caused by use as a rental vehicle.
  • Damage caused by use of non-original spare parts, accessories, lubricants or other non-recommended fluids.
  • Damage caused by transformation or modification of the vehicle.
  • Damage caused by aging or prolonged storage (change in paint tone, cracking of paint, or other deterioration).
  • Perceptual sensations not affecting the performance and operation of the vehicle, such as engine noise, vibrations, looseness, etc.
  • Consumable parts: brake discs, fuses, tires, cables, grips, and adhesives.
  • Normal wear and tear resulting from use, such as battery deterioration, seat deterioration, kickstand deterioration, etc.
  • Damage from incorrect transport and storage.
  • Any mechanical intervention carried out by persons outside the Technical Service.
  • Damage caused by weather accidents, disasters, fire, collision and/or traffic accidents, theft, or damages derived from it.
  • Damage caused by chemicals, animal excrement, saltwater, salt, or other similar materials.
  • Damage derived from use wear and tear.
  • When the vehicle complies with the description provided by URBET.
  • If the vehicle has the qualities presented in test or model format.
• 5.3. In addition, the Warranty does not cover or include in any way the following:
  • Expenses derived from periodic maintenance.
  • Cleaning, checking, inspection, and/or pre-delivery disassembly expenses.
  • Expenses for preparing repair estimates unrelated to Warranty coverage.
  • Indirect and additional expenses of a breakdown, such as tow truck, transportation, communications, lodging, meals, or other additional expenses.
  • Economic compensations for the period of maintenance and repair, whether or not it is under Warranty coverage: loss of time, commercial losses, expenses for rental vehicles, etc.
• 5.4. Parts that are replaced during the Warranty period will be guaranteed for the remaining time of the replaced part’s warranty.
• 5.5. Any replaced part will become URBET’s legitimate property.
• 5.6. URBET reserves the right to introduce modifications or improvements in its vehicles to improve their performance.
• 5.7. On the Website, you will find the network of qualified official services to perform any maintenance and technical support.

COMMERCIAL RETURN

It occurs when the customer wishes to return any product without any incidence, either due to regret, change of mind, or because the product, although it corresponds exactly with the description and photo on our website, is not to the buyer’s liking. They can return it without any further questions. The deadline to communicate this return is 14 calendar days from the receipt by the customer. In case of a holiday, it is necessary to leave a record of the intention of the commercial return by email to info@urbet.es.

To do so, the customer must send an email to info@urbet.es.

ONCE WE HAVE RECEIVED IT, WE WILL PROCEED TO PROCESS THE RETURN

The usual procedure will be as follows:

We will contact you to communicate the acceptance of the return and the delivery address, which you must clearly indicate on the packaging. You must return the product to us within 10 days from the date on which the acceptance of the return was communicated to you. Our company is responsible for delivering the product in perfect conditions. In case of a return, the customer must also send us the product in the same conditions, taking care to pack it perfectly and/or hiring transport insurance if deemed necessary.

The products must arrive at our warehouses IN THE SAME CONDITION IN WHICH THEY WERE SENT, that is, they must not have any type of use (no dents, scratches, etc.), be fit for sale, including all accessories, manuals, transport packaging, metal protective structures, etc. If accessories are missing, they could be deducted from the refund amount for replacement, they must come with all their components. If the product is not returned in conditions suitable for sale, the cost of restoring the product to its original state may be charged.

URBET will proceed to refund the money within a maximum period of 14 days, once we have received the product and verified that it is in perfect conditions.

Throughout the entire process, we will keep you informed via email.

RETURN DUE TO DEFECTIVE DELIVERY

It occurs when the delivered product does not match the one specified in the order, or has been dented and externally damaged during shipping, or if the product is found to not work correctly within 48 hours of receiving it.

If this happens, you must notify URBET immediately, and within a period of less than 48 hours from the receipt of the product, by sending an email to info@urbet.es. If you received damaged packaging, it is very important that you indicate it in the carrier’s delivery note at the time of receipt.

The usual procedure will be as follows:

We will contact you via email, indicating your return number, which you must clearly indicate on the packaging. Subsequently, we will send a carrier to your home to collect the product, and we will proceed to send you the correct product. Throughout the entire process, we will keep you informed via email.

In this type of return, all collection and re-delivery expenses will be borne by URBET.

WARRANTY FOR DAMAGE

THIS SECTION APPLIES TO ALL PRODUCTS WITH DEFECTS OR DAMAGE AFTER 48 HOURS OF RECEIPT. IT OCCURS WHEN THE PRODUCT DOES NOT WORK CORRECTLY OR HAS STOPPED WORKING DUE TO A TECHNICAL PROBLEM WITHIN THE TIMEFRAME ESTABLISHED BY THE WARRANTY LAW: 3 YEARS WARRANTY FOR THE END CUSTOMER AND 1 YEAR WARRANTY FOR DISTRIBUTORS.

URBET OFFERS 3 YEARS WARRANTY TO THE END USER ON BATTERIES FOR ALL PRODUCTS AS WELL.

To process a warranty claim, it is essential to attach a copy of the invoice.

The products are not covered by warranty for the following reasons:

• If they have received, once delivered to the customer, any deterioration due to external events, accidents, poor follow-up of the instructions, or changes in electrical voltages.
• If they are damaged by performing an incorrect configuration or installation of software, hardware, and peripherals by the customer.
• If a malfunction is caused by a component not supplied by URBET.
• If the general conditions imposed by a manufacturer for a product indicate this.

To do so, you must send an email to info@urbet.es with the following information:

• Name of the owner and vehicle documentation.
• Chassis number.
• License plate.
• Reason for return.
• Copy of the purchase invoice.

In this type of return, the customer must send us the product to our SAT for repair by any means (postal service, transport companies, or in person at our warehouses), and URBET will send the product back to the customer from our warehouses at our cost and insured. For bulky products, our company will try to detect the problem through our SAT and the customer and send the piece or solution to the customer’s address to avoid unnecessary transportation.

STORAGE TIME FOR MATERIAL

Once the return has been processed by our SAT, whose resolution means the customer’s payment for its withdrawal, they will have 1 MONTH OF FREE STORAGE in our facilities. IF THE DEADLINE IS EXCEEDED, the cost of storage and custody for RMA will be 1.50€/DAY after the deadline.

THE MAXIMUM STORAGE PERIOD from the resolution of their return will be 6 MONTHS. After this period without receiving notification from the customer, the MATERIAL WILL BE RECYCLED, thus losing the right to any subsequent claim.